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Stay safe and avoid waiting in emergency departments by contacting NHS111 First

3:50 pm  //  17th November 2020

People who need urgent NHS care across North Merseyside are being asked to contact NHS 111 before attending an Emergency Department.
NHS 111 will direct people to the most appropriate health service which may include a walk-in centre, GP practice, pharmacy or hospital.
If patients are assessed as needing to attend a hospital Emergency Department then they will be given a booked time slot.

People should still dial 999 as normal in a medical emergency.

The enhanced 111 service, part of the national NHS 111 First programme, will apply from 2pm today (Tuesday, 17 November), at:
• Southport and Ormskirk Hospital NHS Trust
• Aintree University Hospital
• Alder Hey Children’s Hospital
• The Royal Liverpool University Hospital

Dr Terry Hankin, Medical Director at Southport and Ormskirk Hospital NHS Trust said: “By asking patients to contact NHS 111 first, they will be treated in the right place, right time, first time.

“If patients need hospital care then NHS 111’s booked time slots will help ensure that they are safely socially-distanced in our Emergency Departments.”

Dr Anne Kerr, a Paediatric Consultant at the Emergency Department at Alder Hey Children’s NHS Foundation Trust said: “NHS 111 will help to reduce waiting times for patients, ease pressures on staff and ensure we are fully prepared for the busy winter period. We are still here for emergency care but if it is not an emergency then please contact NHS 111 first.”

The NHS 111 service provides people with access to a trained professional and a clinician if needed.

Nationally around 70 per cent of people attending Emergency Departments had just walked in and the majority of those could have been seen through other services such as an urgent treatment centres, GP practice or a pharmacy.

Emergency Departments treat patients in order of clinical priority. Patients who walk into the Emergency Departments without contacting NHS 111 First will still be seen, but those with appointments from NHS 111 will be given priority, unless those patients have a greater clinical need. This means that contacting NHS111 first is the quickest way for patients to get the care they need.

People with life-threatening conditions that need emergency attention should still call 999. Likewise, if the condition is not serious then they should still seek advice from their pharmacy or make an appointment with their GP.

Notes to editors
1. Issued on behalf of the North Mersey NHS111 First programme by Liverpool University Hospitals NHS FT.

2. For more information please contact jane.devereux@nhs.net

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