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Medical help

Call NHS111 for the help you need now

When you think you need A&E, just think NHS111 first.

A highly-trained adviser, supported by healthcare professionals, will help you right away. They will ask you a series of questions to assess your symptoms.

If you need urgent care will book you into be seen quickly and safely.

NHS 111 is available 24 hours a day. Calls are free from landlines and mobile phones.  Always call 999 in an emergency. Easy-read guide here.

The following short videos also offer help and advice for some common health conditions:

Concerns about children

Doctors at Alder Hey hospital have produced a brilliant symptoms checker which gives detailed information on a growing number of children’s illnesses and conditions.

For children over three month’s this booklet, When Should I Worry – your guide to coughs, colds, ear ache and sore throats, provides useful information if you are concerned about the health of a child. You should not rely on it for children aged three months or less. Babies younger than this can respond differently to infection.

Ormskirk children’s A&E is open 8am to midnight. More information here.


Your local pharmacist can provide expert advice on common illnesses and the best medicines to treat them if you have a minor health problem that doesn’t require being seen by a nurse or doctor. You don’t need to book an appointment with pharmacists who are:

  • Friendly, confidential and will give expert advice to treat everyday health issues
  • Local and in your community. Find out where your nearest pharmacy is here.
  • Open early until late and need no appointment

GPs - your family doctor

Your GP will usually be able to treat you immediately but may need to direct you to other NHS services. GPs are experts in family medicine, preventative care, health education and treating people with multiple and long-term conditions.

Out of hours call your GP’s surgery as normal and follow the instructions.

NHS urgent treatment centres

West Lancashire Urgent Treatment Centre is to the left of the main entrance to Ormskirk hospital and Skelmersdale Walk-in Centre is at The Concourse. These services are provided by HCRG Care (formerly Virgin Care) who ask you to contact NHS 111 before travelling to either centre.

Litherland Walk-in Centre, between Aintree and Seaforth and operated by Mersey Care NHS Foundation Trust, has a telephone triage and appointment system. Book an appointment before visiting by calling 0151 475 4667.

Sexual health

Check Sefton Sexual Health’s website for our one-stop sexual health service or telephone 01695 656550 .

Emergency dental treatment

  • In West Lancashire, call 01772 777397
  • In Southport and Formby call 0161 476 9651

Serious injuries or illness and life-threatening conditions

Hospital accident and emergency departments are for people with serious injuries or illness, or life-threatening emergencies such as severe chest pains, breathing difficulties, loss of consciousness or bleeding that can’t be stopped.

For patients 16 years and older. The Accident and Emergency Department at Southport and Formby District General Hospital is open 24 hours a day seven days a week for serious injuries or illness and life-threatening conditions that cannot be dealt with by your pharmacist, GP or at a NHS walk-in centre.

For patients 15 years and younger. The children’s Accident and Emergency Department at Ormskirk District General Hospital is open between 8am and midnight, seven days a week for serious injuries or illness and life-threatening conditions that cannot be dealt with by your pharmacist, GP or at a NHS walk-in centre.