Our Patient Advice and Liaison Service (PALS) can help with questions and concerns you may have.
Very often issues can be resolved straight away, so please contact PALS as soon as possible. They can:
Email PALS at email@example.com or telephone 01704 704703. Office hours are 9am to 4pm Monday to Friday. Please leave a message at other times and on public holidays.
We can improve things when you tell us what is right and what is wrong.
For complaints, call 01704 704958. Office hours are 10am to 4pm Monday to Friday. Please leave a message at other times and on public holidays.
Alternatively, write to Patient Experience and Complaints Service, Southport and Ormskirk Hospital NHS Trust, Town Lane, Southport, Merseyside, PR8 6PN or email us at firstname.lastname@example.org.
All inquiries will be responded to as soon as possible. All formal complaints will be acknowledged within three working days in accordance with the NHS complaints regulations.
Please note that, if you want to raise a concern on behalf of someone else, we will need their consent before we investigate.
If your issue is about a GP, dentist, pharmacy and opticians please contact at NHS England or write to: NHS England, PO Box 16738, Redditch, B97 9PT.
Merseyside Society for Deaf People’s access service have produced this video for people who are hard of hearing:
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