Covid-19 (coronavirus): information for patients and visitors

Getting help with non-Covid medical issues

If you want to find out the best place to go to get help with anything unrelated to Covid-19, this link has some great advice for Sefton residents and check here if you live in West Lancashire.


Visiting is restricted during the Covid-19 pandemic.

Families and friends of patients should not visit hospital other than by arrangement. Visits will be permitted in exceptional circumstances on an individual basis which will be agreed with the nurse in charge of the ward. Separate arrangements will apply to the following areas:

If you are patient with special needs (e.g. you have a visual impairment), please call the ward for advice and guidance.

In the event you need to come on to hospital premises, you must wear a face-covering. Please bring your own if you can but they are available at the entrances.

For a summary of ward visiting times and ward telephone numbers, please go either the Southport or Ormskirk hospital pages.


Getting in touch with a patient

Our Patient Information and Communication Service is keeping patients and their relatives in touch with each other during the restrictions on visiting.

The call centre number is 01704 704835 or 01704 704836. There is more information here, including how to access our Letter to Loved Ones service.

Should I attend my outpatient appointment?

The Trust is working hard to keep patients and staff safe while the NHS deals with the Covid-19 pandemic.

Where appropriate, your doctor may offer an alternative to an in-person, face-to-face outpatient appointment such as a telephone or video consultation. It is recommended that if you are offered these, and have the ability and technology, then that is preferable to a face-to-face appointment.

There is more information here.

I think I might have a Covid-19 (coronavirus) infection

Stay at home for 7 days if you have either:

  • A high temperature
  • A new continuous cough
  •  A loss of, or change in, your normal sense of taste or smell (anosmia)​


Do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online coronavirus service only if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days


Call 111 if you cannot get help online. Stay At Home advice can be found here

More useful information