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Covid-19 (coronavirus): information for patients and visitors

Should I attend my hospital appointment?

We are working hard to keep patients and staff safe while the NHS deals with the Covid-19 pandemic.

We understand that you may be concerned about attending your appointment due to the recent increased Covid-19 restrictions.  However, please continue to attend appointments as usual unless we inform you otherwise.

Where appropriate, your doctor may offer an alternative to an in-person, face-to-face outpatient appointment such as a telephone or video consultation. It is recommended that if you are offered these, and have the ability and technology, then that is preferable to a face-to-face appointment.

There is more information about appointments here.

Hospital visiting

To protect patients, staff and the community, patient visiting at Southport and Ormskirk hospital has been restricted since October 2020.

We regularly review this decision to ensure that we are in line with both regional and national guidance.

Go to our visiting page for further information. Special arrangements are in place for certain patient groups including maternity, children, vulnerable patients and those at the end of life.

How do I find my NHS number?

If you have been invited for your Covid-19 vaccination, you will need your NHS number.

A service is available on the NHS.UK website to receive a reminder of your number.

You should also be able to find your NHS number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters.

If you cannot find your NHS Number in these ways, you can ask your GP practice to help you. They should be able to provide the number for you as long as you are registered with them. To protect your privacy, you may be asked to show a passport, driving licence or some other proof of identity.

Getting help with non-Covid medical issues

If you want to find out the best place to go to get help with anything unrelated to Covid-19, this link has some great advice for Sefton residents and check here if you live in West Lancashire.

I think I might have a Covid-19 (coronavirus) infection

If you have any of the main symptoms of  Covid-19, get a test as soon as possible. Stay at home until you get the result. The main symptoms are:

  • A high temperature
  • A new continuous cough
  •  A loss of, or change in, your normal sense of taste or smell (anosmia)​

More useful information