Cookie Policy

This website uses cookies to ensure you get the best experience on the website.If you continue without changing your settings, we will accept your consent to receive these cookies.However, if you wish to, you can change your browser settings to block or remove cookies at any time. Go to www.ico.org.uk for information on how to do this.

Cookies information

 

Cookies – small information files placed on your device – are used to improve services for you by, for example:

  • Enabling the service to recognise your device so you do not need to give the same information repeatedly
  • Recognising when you have already given a username and password so that you do not need to do so for every subsequent web page you visit
  • Improving services we provide by providing you with a personalised journey, where applicable
  • Measuring how many people are using the services we provide, so we can make them easier and faster to use
  • Analysing data, anonymously, to help us understand how people interact with government services

 

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or whatever device you are using to access the internet. This information is held in cookies. You can learn more about cookies from the GOV.UK guidance on cookies.

For more information about how to remove cookies from your device, or how to block individual cookies from being received, please see the instructions and guidance at www.ico.org.uk.

See below for further details about cookies you may encounter while visiting the NHS website and associated services such as Change4Life. These details include what information is being held, how long you can expect it to be stored, and how your experience of our website will change if you block individual cookies from being sent to your device.

First-party cookies

 

Name: cookie
Description: This cookie is set to ensure the user does not have any disruption to their user experience while accessing the NHS website. This cookie holds no personal information; it helps us provide our users with an uninterrupted journey through the website
Lifespan: Session
Domain: nhs.uk

Name: JSESSIONID
Description: For webchat – maintains ongoing session with the chat cloud
Lifespan: Session
Domain: nhs.uk (Symptom checkers)

Name: org-pref
Description: This cookie stores the identity of an organisation that you select as a preferred service, such as your GP surgery. This allows us to present details of your chosen service where these may be helpful when you next visit the NHS website
Lifespan: 6 months
Domain: nhs.uk

Name: geolocation
Description: This cookie stores information about your location, such as latitude/longitude, postcode and place name. It helps us to present information that’s relevant to you
Lifespan: 6 months
Domain: nhs.uk

Third-party cookies

 

Name: _utma
Description: The _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. For more information read Google’s privacy policy.
Lifespan: Session
Domain: Google.com, nhs.uk

Name: _utmb
Description: The_utmb cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utmb stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. For more information read Google’s privacy policy.
Lifespan: Session
Domain: Google.com, nhs.uk

Name: _utmc
Description: The _utmc cookie is part of Google analytics and is used to check approximately how long you stay on any site that uses Google analytics: when a visit starts and approximately ends. This cookie does not contain any personal information other than the IP address of your device. For more information read Google’s privacy policy.
Lifespan: Session
Domain: Google.com, nhs.uk

Name: _utmt
Description: The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record custom variables for segmentation. For more information read Google’s privacy policy.
Lifespan: Session
Domain: Google.com, nhs.uk

Name: _utmz
Description: The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record Custom variables for segmentation. For more information read Google’s privacy policy.
Lifespan: Session
Domain: Google.com, nhs.uk

Name: PREF
Description: The NHS website uses Google Analytics cookies to record information about which pages you have landed on and how you have navigated through the site. This data enables us to understand:

  • which pages people visit on the service
  • which internet browsers are being used
  • what pages or features are popular
  • which interactive tools are used

The information gathered is not shared with any third party. For more information read Google’s privacy policy.
Lifespan: Up to 2 years
Domain: Google.com, nhs.uk

Name: _ga, _gat
Description: The NHS website uses Google Analytics cookies to record information about which pages you have landed on and how you have navigated through the site. This data enables us to understand:

  • which pages people visit on the service
  • which internet browsers are being used
  • what pages or features are popular
  • which interactive tools are used

The information gathered is not shared with any third party. Additionally, we use a Google Translate API cookie to store your translation preferences for a specific page should you choose to use the translation service on the NHS website. For more information read Google’s privacy policy.
Lifespan: Up to 2 years
Domain: nhs.uk, google.com

Name: DoubleClickID
Description: Ad server tags from DoubleClick are used to understand how people engage with government digital media campaigns. This functionality allows the NHS website to track clicks on adverts, such as the sponsored links found when you search for a subject on Google. For more information read Google’s privacy policy.
Lifespan: Up to 6 months
Domain: *.doubleclick.net

Name: *.fls.doubleclick.net
Description: Ad server tags from DoubleClick are used to understand how people engage with government digital media campaigns. This functionality allows the NHS website to track clicks on adverts, such as the sponsored links found when you search for a subject on Google. For more information read Google’s privacy policy
Lifespan: Up to 6 months
Domain: *.doubleclick.net

Name: hjClosedSurveyInvites
Description: This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.
Lifespan: 365 days
Domain: hotjar.com

Name: _hjDonePolls
Description: This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.
Lifespan: 365 days
Domain: hotjar.com

Name: _hjMinimizedPolls
Description: This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
Lifespan: 365 days
Domain: hotjar.com

Name: _hjDoneTestersWidgets
Description: This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
Lifespan: 365 days
Domain: hotjar.com

Name: _hjMinimizedTestersWidgets
Description: This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
Lifespan: 365 days
Domain: hotjar.com

Name: _hjDoneSurveys
Description: This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.
Lifespan: 365 days
Domain: hotjar.com

Name: _hjIncludedInSample
Description: This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Lifespan: 365 days
Domain: hotjar.com

Name: _hjShownFeedbackMessage
Description: This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
Lifespan: 365 days
Domain: hotjar.com

Name: s_cc
Description: This lets us know if your browser allows cookies.
Lifespan: When you close your browser.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: s_sq
Description: This lets us know what the previous link you clicked on was.
Lifespan: When you close your browser.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: s_vi
Description: This lets us know your unique visitor ID time/date stamp that tells us the time and date you first visit our platform.
Lifespan: 2 years.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: sfid
Description: This lets us know your unique visitor ID time/date stamp. It is only used if the svi cookie is blocked by your browser.
Lifespan: 2 years.
Domain: nhs.uk, adobe.com, adobedtm, omtrdc.net, demdex.net

Name: AMCV_###@AdobeOrg
Description: This lets us know your unique visitor ID when you use our platform.
Lifespan: 2 years.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: s_ppvl
Description: Stores information on the percentage of the page displayed to you.
Lifespan: End of session.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: s_ppv
Description: Stores information on the percentage of the page displayed.
Lifespan: End of session.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: s_nr
Description: This cookie stores the date(s) when you visit the Websites, and whether or not you are a new or returning visitor.
Lifespan: 2 years.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: gpv
Description: This cookie stores the quantity of pages you view when visiting the Websites.
Lifespan: End of session.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: Demdex
Description: The demdex cookie is set in the third-party, demdex.net domain in the browser. This domain is separate from the site currently visited by a user. Unlike the first-party, AMCV cookie, the demdex cookie and ID persists across different domains.
Lifespan: 2 years.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Name: AMCVS
Description: The AMCVS cookie serves as a flag indicating that the session has been initialized. Its value is always 1 and discontinues when the session has ended.
Lifespan: 2 years.
Domain: nhs.uk, adobe.com, adobedtm.com, omtrdc.net, demdex.net

Page last reviewed: 11/03/2019

Translate