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Right Arrow Trust response to CQC Chief Inspector of Hospitals report
13 May 2015 at 07:32

The Care Quality Commission (CQC) Chief Inspector of Hospitals inspected services at the Trust between 12 and 14 November 2014. As is usual practice, the team also made an unannounced inspection between 10pm and 1am on 20 November.

Responding to their report published today, Jonathan Parry, Chief Executive, said: “At the end of the inspection in November, the Care Quality Commission inspectors said we had ‘fantastic, caring and proud staff’.

“I am delighted that the pride staff have in the care they give shines through in the good ratings given by the inspectors – and it is clear from the many positive comments they report that patients think so too.

“The inspectors gave good ratings too for the dignified care we give patients who are dying; many services at Ormskirk hospital, including children and young people’s services, and outpatients and diagnostic imaging; and community services for children and young families.

“They also noted areas of outstanding practice including the Community Emergency Response Team’s work with patients to reduce avoidable hospital admissions; the excellent service of the mortuary team; and the work of the children’s diabetes and respiratory teams.

“Seventy per cent of NHS trusts inspected are rated ‘requires improvement’. We welcome the CQC report and we will be working hard over the months ahead to address the issues the inspectors have brought to our attention.”

Responding to the CQC rating for maternity services at Ormskirk hospital and the North West Regional Spinal Injuries Centre at Southport hospital, Simon Featherstone, Director of Nursing and Quality, said:

“It is a privilege so many mums choose us to safely delivery more than 2,700 babies each year. So I welcome today’s CQC report which highlights how we can make this valued and vital service even better.

“Ninety-nine per cent of our mums get one-to-one care at the birth of their baby and our outstanding record for safe deliveries speaks for itself.

“So, it’s not surprising families were very complimentary about our maternity service when the inspectors visited, saying staff were ‘fantastic’ and ‘very caring’. They also said they would ‘not go anywhere else’ to have their babies and would recommend the unit to friends and family.

“We have a fully staffed maternity team and are addressing the skills mix including recruiting new team members to work in maternity and gynaecology theatres.

“The Trust has also asked the Royal College of Obstetricians and Gynaecologists to independently review the service so the Trust, staff and patients can be satisfied it meets the very highest standards.

“Mums-to-be already booked in with us or women thinking about choosing Ormskirk hospital should call our midwife team on 01695 656786 if they have any concerns or would like to know more about the services we provide. There is much more information on our website; alternatively, Google ‘Ormskirk maternity’.

“At the North West Regional Spinal Injuries Centre we are investing £300,000 in nine new nurses as well as recruiting a matron. This follows a review of staffing that began in July and was continuing when the inspection team visited in November.

“We anticipate this significant investment in nursing will address many of the issues the inspectors raised.

“It will also allow us to develop services such as our ground-breaking community rehabilitation programme which builds patients’ confidence and speeds their journey to independence.”

Issued by Tony Ellis, Marketing and Communications Manager
Southport and Ormskirk Hospital NHS Trust

Telephone 01704 704494
Twitter @SONHSTrust

Notes for editors

1. Southport and Ormskirk Hospital NHS Trust manages Southport and Formby District General Hospital and Ormskirk and District General Hospital, and is responsible for many community healthcare services for adults in Southport, Formby and West Lancashire. We also provide sexual health services across Sefton and West Lancashire. The Trust has a budget of £186m and employs 3,600 staff. In 2013/14, we saw 248,102 outpatients; treated 61,096 inpatients; made 305,750 community care contacts outside hospital; supported the birth of 2,766 babies; and attended to 95,146 urgent care cases.