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Right Arrow Trust voted number one for quality with Gold Award
07 November 2014 at 10:37
Southport and Ormskirk Hospital NHS Trust was voted number one for quality in national awards.

The Trust’s Come Dine with Me dining companion project was winner in the local improvement category of the 2014 Health Quality Improvement Partnership Awards.

The project was also voted the national Gold Award winner out 25 entries, including those from NHS teaching hospitals and medical royal colleges.

Come Dine with Me was launched last year following feedback from a national dementia audit. Volunteers are trained to sit with patients at mealtimes and give help to those who need it. There are now 21 companions volunteering at Southport and Ormskirk hospitals.

Matron for Performance and Standards Sue Johnson who received the award with Janette Mills, Head of Audit and Effectiveness, on behalf of the Trust said: “Come Dine with Me is a deceptively simple idea but it really made an impact on the delegates who voted it gold award winner.”

Angela Kelly, Interim Director of Nursing and Quality, added: “As well as helping with eating, the dining companion can chat, encourage patients to eat and help alleviate the boredom and loneliness that can be experienced while staying in hospital.

“This is vital support for some patients who don’t receive any visitors and may be lonely or anxious or suffering from a form of dementia or Alzheimer’s.”

HQIP Chief Executive Jane Ingham said: "The HQIP Quality Improvement Awards received a record number of entries this year and standards were extremely high. We congratulate all of the winners for the excellence they have shown in their field."

Anyone interested in becoming a Come Dine with Me volunteer should contact Chris Pilkington, volunteer coordinator for the project, on 01704 704955 or email Training for the role is provided and volunteers must be available at meal times.

Picture shows Janette Mills, Head of Audit and Effectiveness, and Matron for Performance and Standards Sue Johnson receive the Gold Award from broadcaster Vivienne Parry OBE who hosted the awards

Issued by Tony Ellis, marketing and communications manager
Southport and Ormskirk Hospital NHS Trust

Telephone 01704 704494
Twitter @SONHSTrust

Notes for editors

1. Southport and Ormskirk Hospital NHS Trust manages Southport and Formby District General Hospital and Ormskirk and District General Hospital, and is responsible for many community healthcare services for adults in Southport, Formby and West Lancashire. We also provide sexual health services across Sefton and West Lancashire. The Trust has a budget of £186m and employs 3,600 staff. In 2013/14, we saw 248,102 outpatients; treated 61,096 inpatients; made 305,750 community care contacts outside hospital; supported the birth of 2,766 babies; and attended to 95,146 urgent care cases.

2. Personal qualities that are needed to become a dining companion:

An interest in people:
• Warm and friendly manner
• Comfortable around people who are ill and may be upset, angry, anxious, confused or withdrawn
• Understanding of basic body language and facial expressions
• Ability to empathise – put yourself in someone else’s shoes

An interest in food:
• Belief that food is an important part of care during illness
• Understanding of wellbeing effects of food – such as pleasure in tasting food and mealtimes as a social occasion
• Understanding and respecting personal choice in food

Other personal qualities:
• Calm and confident in a busy environment
• Happy to talk to ward staff and other ward visitors