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Right Arrow Calling all outpatients! Tell us your views on our service
16 June 2014 at 16:03

Two matrons want to know how staff can improve the experience of care at outpatient appointments.

Matron Jackie Brunton and Assistant Matron Emma Jeanrenaud are leading the project to understand what improvements need making.

Jackie said: “Our staff care deeply about the service we provide and are taking an immense interest in this work.

“Southport and Ormskirk hospitals see more than 247,000 outpatients each year and our teams are often the first experience patients have at a time when they are most anxious. We want to know what we can do to make their visit a better experience.”

Everyone from consultants to volunteers is involved in the project which is considering changes to the appointments system, how to reduce cancelled appointments, and improving information for patients.

Patients currently attending appointments are being asked their views but anyone, or their family, who has had a recent experience of outpatients can take part:

• Online at
• Writing to Jackie Brunton at: Southport and Ormskirk Hospital NHS Trust, Town Lane, Kew, Southport, PR8 6PN
• By emailing Jackie at

Picture shows, left to right, Jackie Brunton (Matron, Ambulatory Care), Phil Lawrenson (Lead, Pre-operative Practitioner), Cassandra Garner (Healthcare Assistant, General Outpatients), Steph Wick (Senior Sister, General Outpatients) and Emma Jeanrenaud (Assistant Matron, Ambulatory Care).

Issued by Nina Buckley, senior marketing and communications officer
Southport and Ormskirk Hospital NHS Trust

Telephone 01704 705061

Notes for editors

1. Southport and Ormskirk Hospital NHS Trust manages Southport and Formby District General Hospital and Ormskirk and District General Hospital, and is responsible for many community healthcare services for adults in Southport, Formby and West Lancashire. We also provide sexual health services across Sefton and West Lancashire. The Trust has a budget of £186m and employs 3,600 staff. In 2013/14, we saw 248,102 outpatients; treated 61,096 inpatients; made 305,750 community care contacts outside hospital; supported the birth of 2,766 babies; and attended to 95,146 urgent care cases.