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Right Arrow Patients say Trust continues to improve
16 May 2008 at 16:47
In the latest inpatient survey released today, 80% of patients said the care they received was either very good or excellent, 80% said they were always treated with respect and dignity and 77% thought the doctors and nurses worked very well or excellently together. In each case this is an increase on last year.

Some of the areas where we our score had improved significantly included questions about how they rated the food and whether they received help from staff to eat their meals, how much information they were provided with on discharge from hospital and whether they had to share accommodation and facilities.

The results from 2007 show that the Trust’s scores have improved in 31 of the 55 questions asked last year. We have fewer questions than last year scored in the lowest 20%, a drop from nine to five. In the answer to five questions we scored within the top 20% and in all other questions we scored within the middle 60%.

This year there were seven additional questions including whether the patient ever felt threatened by other patients or visitors and we were scored among the top 20% for that question. For the others we were within the middle 60%.

Liz Yates, Director of Nursing said, “It is, of course, pleasing to see that overall patients are more impressed with their care than last year, but we are by no means complacent. We will be studying the report in some detail, particularly those areas where we are still in the lowest 20% or where we have scored less than last year to see what we can do to improve in those areas.”

Notes to Editors

Full results for all Trusts are available on the Healthcare commission website at www.healthcarecommission.org.uk/patientsurveyinpatient2007.

Issued by Matthew King, Southport and Ormskirk Hospital NHS Trust.

Enquiries to: Matthew King Tel: 01704 704714
E-mail: matthew.king@southportandormskirk.nhs.uk