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Right Arrow New text service to remind patients of their appointments
20 November 2007 at 17:08

In a drive to cut down the number of patients who do not attend their outpatient appointments, from Monday 26th November patients will receive a text message from the hospital reminding them.

“Over the last few months we have been asking patients if they would mind if we sent them a text to remind them,” said Richard McCarthy, General Manager at the Trust, “and a lot of patients have given us their mobile number. So that we can make sure the system is working properly we are introducing it in two pilot areas, paediatrics and gynaecology, and we will hopefully be rolling it out across the Trust in the near future.

“Currently around 11% of all outpatients do not attend for their appointment. Yes, it does cost money, which is obviously a waste, but for us the more important issue is that the appointments could be offered to other patients. We have introduced the text messaging to remind patients of their appointment in the hope that they will turn up. However, if they cannot and have forgotten to tell us they can’t, the text will include a phone number to call so that we might offer the appointment to someone else.”

The direct phone number for people to call to tell us they cannot make an appointment is 01695 656680. Alternatively they can e-mail us either direct on or through our website at


Issued by Matthew King, Southport and Ormskirk Hospital NHS Trust.

Enquiries to: Matthew King Tel: 01704 704714