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Right Arrow 98.6% rate children’s A&E ‘good’ or better
26 February 2007 at 09:46
In a recent survey, it was found that 31% of patients attending the Children’s Accident & Emergency department at Ormskirk & District General Hospital do not live in our traditional catchment area of West Lancashire and Southport & Formby.

As a follow-up to this, a questionnaire (based on that performed nationally by the Healthcare Commission) was given to parents or carers when they arrived at the department with their child and 158 were returned. This included questions on where they came from and why they had come to the department, as well as questions on the care their child had received.

The reasons people gave for choosing Ormskirk when it was not their nearest hospital included:
• They expected a short waiting time
• They were recommended it
• They had been previously
• The new facilities

The questionnaire asked about how they were treated from arrival to discharge, and overall 98.6% of those who answered said they felt the service was either good, very good or excellent with an impressive 63.2% saying it was excellent.

When asked “Did you have confidence and trust in the Doctors and Nurses”, of the 143 people who answered only 2 said “No” and one of these added, “though the nurses were good with us”.

When asked “How satisfied were you with the treatment” of those who answered, 137 were either satisfied or very satisfied with the treatment the child received, with only one being not satisfied.

Sharryn Gardner, Consultant Paediatrician at the A&E commenting on the results of the questionnaire said, “All of our staff are really pleased that so many people are satisfied with the service we provide and the care we give to local children. We continue to attract more and more people from outside of the immediate area and are delighted by this. We can now use many of the constructive comments to make further improvements, and we continue to welcome any feedback. Initial projections suggested that our unit would see around 16 000 patients per year, this year we expect to see 22 000, and we encourage people to continue to choose to use our service as it goes from strength to strength.’

Some of the comments received included:
“Treatment very quick with all my concerns listened to. All staff from entering to leaving very polite and helpful.”
“Always had excellent service.”
“Thanks to everyone who helped.”
“Courteous and friendly, efficient and informative.”
“Very good service, you are a credit to the NHS.”

Picture shows Dr Sharryn Gardner (left) with some of the other members of staff from the children’s Accident & Emergency department.

Issued by Matthew King, Southport and Ormskirk Hospital NHS Trust.

Enquiries to: Matthew King Tel: 01704 704714