How to make a complaint
At Southport and Ormskirk Hospital NHS Trust we always try to provide the best possible care. But we also realise we may not get things right every time.
For the times when we don’t get things right, we welcome comments and suggestions, as well as complaints because we want to continuously improve our services.
But first have you tried …
Raising your issue with an appropriate member of staff? If your complaint is a medical matter, ask to meet the nurse in charge or matron of the relevant ward. Hospital patients may also like to ask to meet the consultant in charge. In our experience an early meeting often resolves issues speedily to everyone’s satisfaction
If you are hospital patient, you can also ask to speak to the “matron of the day”. Call them yourself by ringing the switchboard on 01704 547471 or dial “0” from the telephone at the hospital reception desk.
We aim to resolve your issues as quickly and to your satisfaction. However, if you are still not satisfied, we want to hear from you.
Click here for a leaflet that tells you about our complaints procedures.