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Right Arrow Patients views vital to drive service improvements - PR/25/0506
04 October 2005 at 09:10
Southport & Ormskirk Hospital NHS Trust is carrying out a survey to find out what patients think about the care they receive. The trust plans to use this feedback to improve patients’ experiences.

The results will be used to help us highlight areas where they perform well and to identify the areas where there is most room for improvement. Patients who have recently been treated at either Southport & Formby or Ormskirk & District General Hospital may receive a questionnaire in the next week or so, asking for their views.

They will be asked about various aspects of their experiences including their admission, the quality of care, pain control, communication with doctors and nurses, information, medicines, involvement in their care, hospital food and cleanliness and discharge arrangements. Director of Nursing and Midwifery Jan Beck said “We hope that our patients will take the time to help us with this survey.

Their views are vital in helping us to find out how we are doing and how we can improve. This is an excellent way for patients to help shape the services we provide in the future.” Every NHS hospital trust in England is carrying out this survey as part of a national programme led by the Healthcare Commission.

This survey is part of the commitment, set out in the NHS Plan, to design a health service around the needs of patients. Obtaining feedback from patients and taking account of their views and priorities is vital for bringing about improvements in the quality of care.

This is a national, centrally coordinated survey that will allow organisations to compare their results, and will identify the trusts where patients give the most positive responses so that best practice can be shared. The survey results will contribute to national performance indicators published by the Healthcare Commission.

The results of this survey will be available in spring 2006 and will be published on the Healthcare Commission website www.healthcarecommission.org.uk

Notes to Editors

Issued by Matthew King,
Southport and Ormskirk Hospital NHS Trust.
Enquiries to: Matthew King
Tel: 01704 704714
E-mail: matthew.king@southportandormskirk.nhs.uk