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Right Arrow Emergency Services Matron speaks at National Conference
21 November 2006 at 09:59

With around 84,000 people visiting the adult and children’s accident and emergency and minor injury departments last year the challenge is to sustain performance against national targets whilst maintaining the quality of care. Effective leadership is one of the keys to meeting this challenge, and Southport & Ormskirk Hospital NHS Trust has been at the forefront of developing such leaders.

Jayne Norbury, Emergency Department Service Manager and Matron, was one of the first such managers to take part the newly developed training programme from the Department of Health, Developing excellence in leadership with urgent care: Tomorrow’s nurse leaders today.

Having completed the training earlier this year, she was asked, together with Angie May, Consultant Nurse, Emergency Department, Aintree Hospital, to address the National Emergency Care Conference held at Warrington on 10th – 12th November.

Jayne said of her experience “First of all it was an honour to be asked to give a talk at the conference. It is a challenge to balance the needs of providing the best and most appropriate care with reaching targets, and ideally we would always want to do both. But if we cannot we will, of course, always put patient care first. However, in the last year we have consistently reached the target of 98% of patients seen, treated and discharged or admitted within four hours. Certainly the knowledge I gained from the Department of Health training has helped us in achieving this, and it was good to be able to share our experience with others at the Conference.”

Angie commented, "Nursing leadership is essential to bringing about the long term sustainable change required to meet the government standards. Whilst urgent care has come a long way, it still faces challenges and Leadership programmes such as this are essential to ensure nurses have the necessary skills to keep up with the pace of change required to enhance the quality of care to meet our patient's needs. The conference was a real opportunity to share the learning."

This was a joint conference of the RCN Emergency Care Association and the Faculty of Emergency Nurses, attended by delegates from all over the country. 


Issued by Matthew King, on behalf of both Southport and Ormskirk Hospital NHS Trust and Aintree University Hospitals NHS Foundation Trust.

Enquiries to: Matthew King Tel: 01704 704714